Netsoins is a computerized user file software (DUI) designed for nursing homes and home care teams. Published by Orisha Socialcare, it centralizes the traceability of actions, care planning, and coordination among healthcare professionals. In 2026, regulatory obligations around the DUI will strengthen, and how each facility configures and uses Netsoins on a daily basis makes a real difference in compliance and the workload of the teams.
Sharing Netsoins identifiers: an overlooked GDPR risk on the ground
Have you ever seen two nursing assistants using the same account to save time during end-of-shift transmissions? This practice is common. It is also problematic from a legal standpoint.
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Traceability in Netsoins is based on a simple principle: each action must be timestamped and linked to a strictly personal identifier. When a generic account is used by multiple caregivers, the entered data loses its evidential value. In the event of a dispute or HAS evaluation, it is impossible to know who documented what.
This point goes beyond mere good IT practice. The hosting of data in a certified HDS environment and the GDPR compliance claimed by the publisher do not protect the facility if internal usage violates identification rules. It is the nursing home, as the data controller, that bears the responsibility.
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To consult the Netsoins guide for nursing homes on SanaVitae, teams will find additional benchmarks on access management and data security.
Specifically, the solution involves creating a personal identifier for each professional, including substitutes and occasional workers. The setup time is minimal compared to the risk of non-compliance.
Structured targeted transmissions in Netsoins: what the ARS expects
Since 2023-2024, several ARS and groups of nursing homes have formalized the obligation to use structured targeted transmissions directly in the DUIs. Netsoins incorporates this model in three parts: target, action, result.
Why this format instead of free text? Because a transmission written in prose takes more time to read, especially during handovers. The target-action-result format reduces reading time and ensures reliable follow-up.
Organizing end-of-shift transmissions
The Idec or health manager defines in Netsoins the categories of targets suitable for the facility: fall, pain, behavior, nutrition, for example. Each caregiver selects the target instead of writing a paragraph. The action describes what has been done, and the result notes the observed evolution.
This upstream configuration avoids frequent pitfalls:
- Transmissions that are too long for anyone to read during the next handover, rendering them useless
- Information entered in the wrong field, making statistical queries unusable for quality reports
- Duplicates between the care plan and transmissions, causing confusion for the coordinating physician
A rigorous configuration of targets takes a few hours and saves time every day. Facilities that neglect this step end up with an underutilized tool.
Netsoins in home care: adapting the software to fragile connectivity
In nursing homes, the internet connection is generally stable. In home care, the reality changes. Teams working in white or gray zones regularly lose access to the Netsoins server during their rounds.
Without a reliable offline mode, caregivers note on paper and then re-enter in the evening. This double entry generates errors and wasted time. It is one of the major points of vigilance for home care structures considering Netsoins.
What to check before deployment
Before choosing Netsoins for home care activities, three questions deserve precise answers:
- Does the offline mode allow for the entry of actions and automatic synchronization upon reconnection?
- Is the mobile version truly usable on a smartphone, or does it require a tablet for readable display?
- Does the synchronization time after a prolonged disconnection generate data conflicts with entries made by other team members at the office?
These questions are not always included in commercial demonstrations. Asking them upfront avoids disappointments after deployment, especially in rural areas where network coverage remains uneven.
Ségur funding and Netsoins interoperability with the DMP
The Ségur of digital health conditions part of the funding for DUI software on their interoperability capabilities. Netsoins, as a referenced solution, must allow for data exchange with the Shared Medical Record (DMP) and other tools in the care pathway.
For a nursing home, this interoperability has a concrete effect: hospital discharge reports and prescriptions circulate without manual re-entry. The coordinating physician accesses DMP documents directly from Netsoins, which streamlines hospital return processes.
The financial aspect also matters. Facilities that do not equip themselves with a DUI compliant with Ségur requirements miss out on dedicated funding for digital modernization. Verifying that the version of Netsoins deployed is indeed Ségur referenced remains a prerequisite before any funding request.
Training Netsoins teams: the often underestimated factor
A DUI software is only as good as the usage made of it by caregivers. The initial training provided during deployment is generally not sufficient. Turnover in nursing homes necessitates regular refresher sessions, particularly for nursing assistants and service agents who document daily living activities.
Training each new hire in the first week of their position limits data entry errors and the use of shared accounts. The Idec plays a role as a Netsoins reference, capable of answering on-the-ground questions without needing to contact publisher support for every difficulty.
The quality of documentation in Netsoins depends less on the software’s features than on the rigor with which teams are supported. A nursing home that invests in the ongoing training of its caregiving teams gains concrete benefits from its DUI, while others accumulate unusable data.